KYC Common Issues and Solutions

To help you complete Identity Verification (KYC) smoothly, this article summarizes common verification requirements, possible failure reasons, and frequently asked questions. If you encounter any issues during the verification process, please feel free to contact online customer support for assistance.

1. Document Upload and Verification Requirements

When submitting your KYC information, please ensure that the documents provided are authentic, valid, and clear. Verification may fail under the following circumstances:

The user is under 18 years old
Blurry document image
Obstructed or incomplete document
Expired document
Invalid document type (only ID card, driver’s license, passport, or permanent residence permit are accepted)

2. Facial Recognition Requirements

To ensure the authenticity of your identity, please note the following when completing facial recognition:

Your face must be clearly visible and unobstructed
Do not wear hats or glasses during the scan
Avoid using filters
Ensure bright, sufficient lighting

3. Frequently Asked Questions

Q: How long does verification take?

A: The KYC process usually takes 3–5 minutes. In some cases, the review may take up to 1–3 business days, depending on platform security requirements, local compliance policies, or network conditions.

Q: Is my personal information safe?

A: Yes. All KYC information is securely encrypted. Hotcoin strictly follows privacy policies and will never share your data with unauthorized third parties.

Q: Why did I receive the error message: “Sorry, this ID number has been used for verification”?

A: Each person can only verify one Hotcoin account.

If you’ve already completed KYC with another account, you cannot verify a new one, please continue using your existing verified account.

If your previous account was deleted, please contact our support team for assistance