On-chain mainnet protocol error / Deposit of an unlisted token

If a mainnet protocol is not supported by the deposit platform or the token has not been listed, the deposit cannot be credited automatically. You will need to submit a ticket to recover it. The fee for a single recovery is 50 USDT (no fee if not recovered). If you need a recovery, contact our 24/7 online customer service and provide the token’s mainnet information and the transaction hash to apply.