1. Network delay or insufficient confirmations

  

• Deposits require a certain number of block confirmations before they appear in your account.
• You can track the confirmation status using a blockchain explorer.
• During high traffic periods, the network may be congested—please wait patiently. Funds will be credited automatically once confirmed.

  

2. Incorrect or missing deposit details

  

• Double-check that you entered the correct deposit address, network, and tag/memo (if required).
• If a tag/memo was missed or entered incorrectly, your deposit may not be credited automatically.
• Please contact Hotcoin Support and provide your TXID and other details.

  

3. Deposits made via an unsupported network

  

• Ensure you select a supported network when depositing. For example, depositing TRC20 USDT to an ERC20 address may result in the loss of your funds.
• If you've deposited via an unsupported network, please reach out to Support with full details:
  • Token name
  • Deposit network
  • Amount
  • TXID

   

4. Deposit not showing on the blockchain

   

• If the transaction is marked as "failed" or does not appear on the blockchain, please contact the sending platform first.
• Hotcoin can only process deposits that are successfully recorded on-chain.

  

5. Internal transfer not received

  

• Transfers between Hotcoin accounts are usually credited instantly.
• If it’s delayed, contact Support and provide both UIDs and the TXID or transaction screenshot.

  

6. Deposit amount below the minimum

  

• Each token has a minimum deposit amount.
• If you send less than the required minimum, the deposit may not be credited or recovered.

Still need help?

   

• Token name
• Deposit amount
• Deposit network
• TXID (Transaction ID)
• Screenshot from the sending platform