This article summarizes frequently asked questions and answers about Hotcoin P2P trading, including payment method selection, order processing, trading risk reminders, and handling exceptional situations.
On the P2P trading page:


For example, when purchasing with CNY, the platform supports Alipay, bank transfer, and WeChat Pay.
Yes.
When trading in the Hotcoin P2P marketplace, you must use a payment method that matches the real-name verification information of your Hotcoin account.
Different banks and payment providers have their own risk control systems. During a transfer, a risk warning may appear to alert you about potential risks related to the recipient account.
If this happens, please review the warning carefully and decide whether to proceed with the transaction.
No.
In P2P trading, clicking I Have Paid does not automatically complete the transfer. You must manually transfer the funds using supported payment methods such as WeChat Pay, bank transfer, or Alipay.
After completing the transfer, return to the order page and click I Have Paid, then wait for the seller to confirm receipt and release the digital assets.
Please note:
If you have already completed the payment but forgot to click I Have Paid, which resulted in the order being canceled, please contact Hotcoin customer support as soon as possible and provide the following information:
Customer support will assist with verification and resolution.
Please do not negotiate refunds privately with the seller or make additional transfers, as this may result in financial loss.
To view your order history, please refer to P2P Orders and Account Assets.
If you have completed the payment but have not received the digital assets for a long time, please follow the steps below:
1) Confirm that you clicked 「I Have Paid」
Make sure you clicked the I Have Paid button on the order page after completing the transfer.
2) Wait for the seller to confirm receipt
Once the seller receives the payment, they will click Release Assets. This usually takes a few minutes.
3) Contact the seller
You can communicate with the seller through the order chat window to confirm whether the payment has been received.
4) Contact customer support
If the seller does not confirm the payment or refuses to release the assets for an extended period, please contact customer support and provide the order ID and payment proof for assistance.
If the seller asks you to cancel the order, please evaluate the situation carefully.
Recommended actions:
In P2P trading, always use platform-supported payment methods and complete the transaction according to the order details.
If the seller asks you to:
Please remain cautious and refuse such requests.
To protect your funds:
According to Hotcoin’s risk control policies, the following situations may result in restrictions on P2P purchases:
If you encounter such restrictions, please contact customer support for assistance.
If you have completed the transfer but the seller has not received the funds, please check the following:
If the funds still have not arrived, please contact your bank or payment provider for confirmation.
If the transfer has been confirmed but the seller still has not received the funds, please contact Hotcoin customer support for assistance.
In the Hotcoin P2P marketplace, regular users are generally not charged trading fees when buying or selling digital assets.
For detailed fee information, please refer to the latest platform announcements or fee schedule.
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