1. Why am I unable to open a position?

You may be unable to open a position for one of the following reasons:

• Insufficient available margin
• Leverage is set too high
• Risk limit has been exceeded
• Order quantity is below the minimum order requirement
• Reduce Only mode is enabled
• The current position mode does not match the order direction

Please check your account balance, leverage settings, and order parameters before retrying.

  

  

2. Why can’t I adjust leverage?

You may be unable to adjust leverage for the following reasons:

• There are existing positions or open orders
• The current position has reached the risk limit
• The account is subject to risk control restrictions
• The platform limits the maximum leverage available for certain high-risk contracts

Please cancel open orders or adjust your position before attempting to modify leverage again.

  

  

3. What is the difference between a limit order and a market order?

A limit order lets you specify the price at which you want your order to be filled.

A market order is executed immediately at the best available price in the market.

In general:

• Limit orders are better for controlling entry price
• Market orders are better for fast execution

However, during periods of high market volatility, market orders may experience noticeable slippage.

  

  

4. What is Post Only?

Post Only is an order mode that ensures your order is placed in the order book as a Maker order only.

If the order would execute immediately, the system will automatically cancel it to prevent it from being filled as a Taker order.

This feature is commonly used by traders who want their orders to be placed as Maker orders.

  

  

5. What is Reduce Only?

Reduce Only is an order feature that ensures an order can only reduce or close an existing position, and will not increase or open an opposite position.

When enabled:

• Long positions can only be reduced through sell orders
• Short positions can only be reduced through buy orders
• The system will not create an opposite position through the order

This feature is commonly used for take-profit, stop-loss, or position management purposes.

Under certain risk control scenarios, the system may automatically switch the account to Reduce Only mode.

  

  

6. Why is my order not getting filled?

An order may remain unfilled because the market price has not reached your order price.

Common situations include:

• A limit buy order is placed below the current market price
• A limit sell order is placed above the current market price
• During extreme market conditions, market orders may experience partial fills or delayed execution due to insufficient liquidity

If you want your order to be filled more quickly, consider using a market order or adjusting the limit price.

  

  

7. Why was my order only partially filled?

Partial fills usually occur when market liquidity is insufficient to fully match your order quantity.

This is more likely to happen in the following situations:

• Large order size
• High market volatility
• Insufficient market depth

The unfilled portion of the order will usually remain in the order book until it is filled or manually canceled.

  

  

8. Why was my order canceled?

Orders may be canceled for the following reasons:

• Insufficient margin
• Risk limit exceeded
• Reduce Only restrictions
• The Post Only order would have executed immediately as a Taker order
• Extreme market volatility prevented the order from being executed
• The order did not comply with the platform’s risk control rules

Please refer to the order notification for the specific reason.

  

  

9. Why didn’t my position change after placing an order?

If your position did not change after placing an order, it may be due to one of the following reasons:

• The order has not been filled yet
• The order was canceled by the system
• The order was placed as a Reduce Only order
• The order quantity was insufficient to create an effective position
• The current position mode prevented the order from being executed successfully

You can check the order status and details under “Open Orders” or “Order History”.

  

  

10. Why am I already at a loss right after opening a position?

An unrealized loss immediately after opening a position is usually caused by the following factors:

• Trading fees
• Bid-ask spread
• Differences between the mark price and execution price

In addition, the higher the leverage, the greater the impact these factors may have on PnL fluctuations.

This is a normal part of futures trading and does not indicate a system issue.

  

  

11. Why was my take-profit or stop-loss not triggered?

A take-profit or stop-loss order may fail to trigger for the following reasons:

• The market price did not reach the trigger price
• The trigger direction was set incorrectly
• A different trigger price type was selected (such as Mark Price or Last Price)
• Extreme volatility or rapid price movement prevented the order from triggering as expected
• The position was liquidated, causing related TP/SL orders to become invalid

Please verify your trigger price and trigger price type settings before placing the order.

  

   

12. Why was my stop-loss executed at a different price than expected?

After a stop-loss order is triggered, it is usually executed at the market price.

During periods of high volatility or low liquidity, the actual execution price may differ from the expected price.

This difference is called slippage.

Slippage is a normal market phenomenon and may become more noticeable during highly volatile market conditions.

You may use a stop-limit order to reduce slippage risk, but stop-limit orders may fail to execute during extreme market conditions.

  

  

13. Why does my TP/SL order still appear after I close my position?

Some TP/SL orders are not automatically canceled when the related position is closed.

As a result, the related TP/SL order may still appear in your open orders after the position has been closed.

It is recommended to check your open orders after closing a position and manually cancel any invalid orders if necessary.

  

  

14. What do the order quantity units mean in futures trading?

Different futures products support different order quantity units, allowing users to choose different order sizing methods based on their trading preferences.

Common units include:

• Quantity (BTC)
• Contract Value (USDT)
• Margin (USDT)
• Contracts

The meanings of these quantity units are as follows:

• Quantity (BTC): Place orders based on the amount of digital assets
• Contract Value (USDT): Place orders based on position value
• Margin (USDT): Place orders based on the margin amount used
• Contracts: Place orders by contract quantity; please refer to the trading page for the specific contract face value

Please confirm the quantity unit and corresponding position value before placing an order.

Margin & Risk FAQs